CallRail

Access the CallRail API with managed OAuth authentication. Track calls, manage tracking numbers, analyze call data, and organize with tags.

Quick Start

# List all calls
python <<'EOF'
import urllib.request, os, json
req = urllib.request.Request('https://gateway.maton.ai/callrail/v3/a/{account_id}/calls.json')
req.add_header('Authorization', f'Bearer {os.environ["MATON_API_KEY"]}')
print(json.dumps(json.load(urllib.request.urlopen(req)), indent=2))
EOF

Base URL

https://gateway.maton.ai/callrail/{native-api-path}

Replace

{native-api-path}

with the actual CallRail API endpoint path. The gateway proxies requests to

api.callrail.com

and automatically injects your OAuth token.

Authentication

All requests require the Maton API key in the Authorization header:

Authorization: Bearer $MATON_API_KEY

Environment Variable: Set your API key as

MATON_API_KEY

export MATON_API_KEY="YOUR_API_KEY"

Getting Your API Key

Sign in or create an account at maton.ai
Go to maton.ai/settings
Copy your API key

Connection Management

Manage your CallRail OAuth connections at

https://ctrl.maton.ai

List Connections

python <<'EOF'
import urllib.request, os, json
req = urllib.request.Request('https://ctrl.maton.ai/connections?app=callrail&status=ACTIVE')
req.add_header('Authorization', f'Bearer {os.environ["MATON_API_KEY"]}')
print(json.dumps(json.load(urllib.request.urlopen(req)), indent=2))
EOF

Create Connection

python <<'EOF'
import urllib.request, os, json
data = json.dumps({'app': 'callrail'}).encode()
req = urllib.request.Request('https://ctrl.maton.ai/connections', data=data, method='POST')
req.add_header('Authorization', f'Bearer {os.environ["MATON_API_KEY"]}')
req.add_header('Content-Type', 'application/json')
print(json.dumps(json.load(urllib.request.urlopen(req)), indent=2))
EOF

Get Connection

python <<'EOF'
import urllib.request, os, json
req = urllib.request.Request('https://ctrl.maton.ai/connections/{connection_id}')
req.add_header('Authorization', f'Bearer {os.environ["MATON_API_KEY"]}')
print(json.dumps(json.load(urllib.request.urlopen(req)), indent=2))
EOF

Response:

{
  "connection": {
    "connection_id": "75364cb9-7116-4367-a707-1113d426f17d",
    "status": "ACTIVE",
    "creation_time": "2026-02-10T09:55:17.574212Z",
    "last_updated_time": "2026-02-10T09:55:34.693801Z",
    "url": "https://connect.maton.ai/?session_token=...",
    "app": "callrail",
    "metadata": {}
  }
}

Open the returned

url

in a browser to complete OAuth authorization.

Delete Connection

python <<'EOF'
import urllib.request, os, json
req = urllib.request.Request('https://ctrl.maton.ai/connections/{connection_id}', method='DELETE')
req.add_header('Authorization', f'Bearer {os.environ["MATON_API_KEY"]}')
print(json.dumps(json.load(urllib.request.urlopen(req)), indent=2))
EOF

Specifying Connection

If you have multiple CallRail connections, specify which one to use with the

Maton-Connection

header:

python <<'EOF'
import urllib.request, os, json
req = urllib.request.Request('https://gateway.maton.ai/callrail/v3/a.json')
req.add_header('Authorization', f'Bearer {os.environ["MATON_API_KEY"]}')
req.add_header('Maton-Connection', '75364cb9-7116-4367-a707-1113d426f17d')
print(json.dumps(json.load(urllib.request.urlopen(req)), indent=2))
EOF

If omitted, the gateway uses the default (oldest) active connection.

API Reference

URL Pattern

All CallRail API endpoints follow this pattern:

/callrail/v3/a/{account_id}/{resource}.json

Account IDs start with

ACC

, Company IDs start with

COM

, Call IDs start with

CAL

, Tracker IDs start with

TRK

, User IDs start with

USR

Accounts

List Accounts

GET /callrail/v3/a.json

Response:

{
  "page": 1,
  "per_page": 100,
  "total_pages": 1,
  "total_records": 1,
  "accounts": [
    {
      "id": "ACC019c46b8a0807fbdb81c8bf12af91cb3",
      "name": "My Account",
      "numeric_id": 518664017,
      "inbound_recording_enabled": false,
      "outbound_recording_enabled": false,
      "hipaa_account": false,
      "created_at": "2026-02-10 03:43:50 -0500"
    }
  ]
}

Get Account

GET /callrail/v3/a/{account_id}.json

Companies

List Companies

GET /callrail/v3/a/{account_id}/companies.json

Response:

{
  "page": 1,
  "per_page": 100,
  "total_pages": 1,
  "total_records": 1,
  "companies": [
    {
      "id": "COM019c46b8a26376a9a4f29671dcdd49e9",
      "name": "My Company",
      "status": "active",
      "time_zone": "America/Los_Angeles",
      "created_at": "2026-02-10T08:43:51.280Z",
      "callscore_enabled": false,
      "lead_scoring_enabled": true,
      "callscribe_enabled": true
    }
  ]
}

Get Company

GET /callrail/v3/a/{account_id}/companies/{company_id}.json

Calls

List Calls

GET /callrail/v3/a/{account_id}/calls.json

Query Parameters:

Parameter	Description
`page`	Page number (default: 1)
`per_page`	Results per page (default: 100, max: 250)
`date_range`	Preset: `recent` , `today` , `yesterday` , `last_7_days` , `last_30_days` , `this_month` , `last_month`
`start_date`	ISO 8601 date (e.g., `2026-02-01T00:00:00-08:00` )
`end_date`	ISO 8601 date
`company_id`	Filter by company
`tracker_id`	Filter by tracker
`search`	Search term
`fields`	Comma-separated field names to return
`sort`	Field to sort by
`order`	Sort order: `asc` or `desc`

Response:

{
  "page": 1,
  "per_page": 100,
  "total_pages": 1,
  "total_records": 1,
  "calls": [
    {
      "id": "CAL019c46b9fc277a7881e3728fea20869b",
      "answered": false,
      "customer_name": "John Doe",
      "customer_phone_number": "+18886757190",
      "direction": "inbound",
      "duration": 36,
      "recording": "https://api.callrail.com/v3/a/.../recording",
      "recording_duration": 36,
      "start_time": "2026-02-10T00:45:19.781-08:00",
      "tracking_phone_number": "+18017846712",
      "voicemail": true
    }
  ]
}

Get Call

GET /callrail/v3/a/{account_id}/calls/{call_id}.json

Update Call

PUT /callrail/v3/a/{account_id}/calls/{call_id}.json
Content-Type: application/json
{
"customer_name": "John Smith",
"note": "Follow up scheduled",
"lead_status": "good_lead",
"spam": false
}

Updatable Fields:

Field	Description
`customer_name`	Customer's name
`note`	Call notes
`lead_status`	`good_lead` , `not_a_lead` , `previously_marked_good_lead`
`spam`	Mark as spam (boolean)
`tag_list`	Array of tag names to apply
`value`	Call value (numeric)
`append_tags`	Add tags without removing existing

Call Summary

GET /callrail/v3/a/{account_id}/calls/summary.json

Get aggregated call statistics for a date range.

Query Parameters:

Parameter	Description
`date_range`	Preset date range
`start_date`	Start date (ISO 8601)
`end_date`	End date (ISO 8601)
`group_by`	Group results: `company` , `tracker` , `source` , `medium` , etc.

Response:

{
  "start_date": "2026-02-03T00:00:00-0800",
  "end_date": "2026-02-10T23:59:59-0800",
  "time_zone": "Pacific Time (US & Canada)",
  "total_results": {
    "total_calls": 42
  }
}

Call Timeseries

GET /callrail/v3/a/{account_id}/calls/timeseries.json

Get call data over time for charts and graphs.

Response:

{
  "start_date": "2026-02-03T00:00:00-0800",
  "end_date": "2026-02-10T23:59:59-0800",
  "data": [
    {"key": "2026-02-03", "date": "2026-02-03", "total_calls": 5},
    {"key": "2026-02-04", "date": "2026-02-04", "total_calls": 8}
  ]
}

Trackers (Tracking Numbers)

List Trackers

GET /callrail/v3/a/{account_id}/trackers.json

Response:

{
  "page": 1,
  "per_page": 100,
  "total_records": 1,
  "trackers": [
    {
      "id": "TRK019c46b9f18174d68bb8d7985260a11f",
      "name": "Google My Business",
      "type": "source",
      "status": "active",
      "destination_number": "+18019234886",
      "tracking_numbers": ["+18017846712"],
      "sms_supported": true,
      "sms_enabled": true,
      "company": {
        "id": "COM019c46b8a26376a9a4f29671dcdd49e9",
        "name": "My Company"
      },
      "source": {"type": "google_my_business"},
      "call_flow": {
        "type": "basic",
        "recording_enabled": true,
        "destination_number": "+18019234886"
      }
    }
  ]
}

Get Tracker

GET /callrail/v3/a/{account_id}/trackers/{tracker_id}.json

Users

List Users

GET /callrail/v3/a/{account_id}/users.json

Response:

{
  "page": 1,
  "per_page": 100,
  "total_records": 1,
  "users": [
    {
      "id": "USR019c46b8a0557b2e85e5e1c651452509",
      "email": "user@example.com",
      "first_name": "John",
      "last_name": "Doe",
      "name": "John Doe",
      "role": "admin",
      "accepted": true,
      "created_at": "2026-02-10T03:43:50.798-05:00",
      "companies": [
        {"id": "COM...", "name": "My Company"}
      ]
    }
  ]
}

Get User

GET /callrail/v3/a/{account_id}/users/{user_id}.json

Integrations

List Integrations

GET /callrail/v3/a/{account_id}/integrations.json?company_id={company_id}

Note:

company_id

is required.

Notifications

List Notifications

GET /callrail/v3/a/{account_id}/notifications.json

Pagination

CallRail uses offset-based pagination:

GET /callrail/v3/a/{account_id}/calls.json?page=2&per_page=50

Response includes:

{
  "page": 2,
  "per_page": 50,
  "total_pages": 10,
  "total_records": 487,
  "calls": [...]
}

Parameters:

```
page
```
- Page number (default: 1)
```
per_page
```
- Results per page (default: 100, max: 250)

For the calls endpoint, you can also use relative pagination:

GET /callrail/v3/a/{account_id}/calls.json?relative_pagination=true

This returns

next_page

URL and

has_next_page

boolean for efficient pagination of large datasets.

Code Examples

JavaScript

const response = await fetch(
  'https://gateway.maton.ai/callrail/v3/a/{account_id}/calls.json',
  {
    headers: {
      'Authorization': `Bearer ${process.env.MATON_API_KEY}`
    }
  }
);
const data = await response.json();
console.log(data.calls);

Python

import os
import requests
response = requests.get(
'https://gateway.maton.ai/callrail/v3/a/{account_id}/calls.json&#x27;,
headers={'Authorization': f'Bearer {os.environ["MATON_API_KEY"]}'},
params={'per_page': 50, 'date_range': 'last_30_days'}
)
data = response.json()
for call in data['calls']:
print(f"{call['customer_name']}: {call['duration']}s")

Rate Limits

Endpoint Type	Hourly Limit	Daily Limit
General API	1,000	10,000
SMS Send	150	1,000
Outbound Calls	100	2,000

Exceeding limits returns HTTP 429. Implement exponential backoff for retries.

Notes

Account IDs start with
```
ACC
```
Company IDs start with
```
COM
```
Call IDs start with
```
CAL
```
Tracker IDs start with
```
TRK
```
User IDs start with
```
USR
```
All endpoints end with
```
.json
```
Communication records are retained for 25 months
Date/time values use ISO 8601 format with timezone
IMPORTANT: When using curl commands, use
```
curl -g
```
when URLs contain brackets to disable glob parsing
IMPORTANT: When piping curl output to
```
jq
```
or other commands, environment variables like
```
$MATON_API_KEY
```
may not expand correctly in some shell environments

Error Handling

Status	Meaning
400	Bad request or missing required parameter
401	Invalid or missing Maton API key
403	Forbidden - insufficient permissions
404	Resource not found
422	Unprocessable entity
429	Rate limited
500	Internal server error
503	Service unavailable

Troubleshooting: API Key Issues

Check that the
```
MATON_API_KEY
```
environment variable is set:

echo $MATON_API_KEY

Verify the API key is valid by listing connections:

python <<'EOF'
import urllib.request, os, json
req = urllib.request.Request('https://ctrl.maton.ai/connections')
req.add_header('Authorization', f'Bearer {os.environ["MATON_API_KEY"]}')
print(json.dumps(json.load(urllib.request.urlopen(req)), indent=2))
EOF

Troubleshooting: Invalid App Name

Ensure your URL path starts with
```
callrail
```
. For example:

Correct:

https://gateway.maton.ai/callrail/v3/a.json

Incorrect:
```
https://gateway.maton.ai/v3/a.json
```

CallRail

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CallRail

Quick Start

Base URL

Authentication

Getting Your API Key

Connection Management

List Connections

Create Connection

Get Connection

Delete Connection

Specifying Connection

API Reference

URL Pattern

Accounts

List Accounts

Get Account

Companies

List Companies

Get Company

Calls

List Calls

Get Call

Update Call

Call Summary

Call Timeseries

Trackers (Tracking Numbers)

List Trackers

Get Tracker

Tags

List Tags

Create Tag

Update Tag

Delete Tag

Users

List Users

Get User

Integrations

List Integrations

Notifications

List Notifications

Pagination

Code Examples

JavaScript

Python

Rate Limits

Notes

Error Handling

Troubleshooting: API Key Issues

Troubleshooting: Invalid App Name

Resources

Quick Start

Manual Installation

TEAR & SHARE

Tags

Channels

Learn

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